All orders for delivery to addresses within mainland UK are delivered free of charge, except to PH, PA, IV, KW and AB postcodes where a charge of £85 will be added.
When you place an order, you will be asked to confirm the earliest possible date that you can accept delivery of your furniture. We refer to this as your Customer Deliver Date (CDD) date. Once this date is set, it cannot be amended under any circumstances, as our supply chain is reliant on it. In setting an CDD date, you agree to accept your furniture within 7 days of your goods becoming available for delivery.
f you are unable, for whatever reason, to take delivery of your Goods on the confirmed delivery date, we reserve the right to charge you £95 for any subsequent deliveries also
Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available. Should the Buyer request a part delivery, the M Jannet J’s reserves the right to take payment, not usually exceeding £95, for the part delivery
A Standard Delivery is a delivery made Monday to Friday to a ground floor room at an address in mainland UK. Deliveries to remote Scottish regions may incur an additional delivery charge, which will be advised on the order confirmation or by telephone.
Goods supplied to mainland UK will normally be delivered from stock within 7-14 days, depending on location, or within the quoted lead time submitted at the acceptance of order for goods manufactured to your specific requirements unless advice of other delivery dates have been advised at the time of order. Please call for availability of stock items.
Delivery to port: Goods supplied outside mainland UK, normally delivered from stock within 7-14 days, or within the quoted lead time submitted at the acceptance of order for goods manufactured to your specific requirements unless advice of other delivery dates have been advised at the time of order. We will deliver free of charge to a nominated mainland UK address e.g. a port. The onward shipping of the goods will be the responsibility of the customer from that point and all goods received at the nominated port must be inspected and signed for by the customer or their representative prior to onward shipping.
Delivery date not met: Where a specific delivery dates has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date. M Jannet J’s shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the M Jannet J’s shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
Occasionally, delivery of goods can be delayed. This can be due to production issues, shortage of raw materials, a quality failure of components or materials or delays in shipping. In all of these cases we will endeavour to provide regular updates on progress. M Jannet J operates a unique on time delivery guarantee. This means that if your delivery extends greater than 7 days past agreed CDD you will be automatically entitled to a £50 reduction in your order value as part of our confidence and commitment to delivering your goods ahead of or on time.
If delivery is delayed or forecast to be delayed for a prolonged period, we will offer the option of re-selection to an alternative product.
Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
The goods will be delivered into the room that you have selected. Good clear access should be provided from the outside of the property into the room prior to the delivery team’s arrival. All ornaments, pictures, and furniture items that could restrict the delivery process should be removed.
Our deliverymen only make delivery to the ground floor.
Health and safety regulations dictate that the delivery team must wear the appropriate footwear at all times.
If the customer is not sure whether or not the furniture can be delivered properly without damage they have the option to request an Access Inspection Report, this will incur a cost that is payable prior to or at the time of the visit.
The Access Inspection are indicative only and do not guarantee that the Goods can be delivered to the premises and into the room as requested. The access request fee is none refundable and is still payable if the order is not proceeded with.
In the event you do not order an Access Inspection Report and the delivered item will not go into the property then an additional delivery charge will be made for the re-delivery.
If after assessing the access into the property, the delivery team conclude that the furniture can be delivered but not without coming into contact with walls, woodwork, etc. the delivery can be rearranged until alternate access can be provided, or by signing a disclaimer, the delivery team can proceed with the delivery.